KH Trucking LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us, including through SMS notifications.
1. Information We Collect
a. Personal Information
We may collect the following personal details:
Contact Information: Name, email address, phone number, and mailing address.
Business Information: Company name, shipping/receiving details, and associated contacts.
Billing Information: Payment details, including credit/debit card numbers and billing addresses (if applicable).
b. Automated Information
We may collect:
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent, links clicked.
Cookies and Tracking: Information collected through cookies, pixels, or similar technologies.
c. SMS Communication Information
We collect:
Phone numbers submitted via online forms or opt-in methods for SMS communication.
User responses to SMS messages (e.g., STOP or HELP).
d. Additional Information
Feedback from surveys or customer service interactions.
Data from third-party integrations (e.g., logistics or tracking platforms).
2. How We Use Your Information
a. Service Delivery
Schedule and manage pickups and deliveries.
Send shipment updates and logistics notifications.
Process payments and billing.
Improve our website and services.
b. SMS Notifications
We use your phone number to:
Send real-time updates about loads and appointments.
Notify you of scheduling changes or emergencies.
Important:
Message frequency may vary depending on service use (up to 2 messages per week).
Standard message and data rates may apply.
c. Marketing (Where Permitted)
Send promotions or offers, only where legally permitted.
Respond to customer inquiries.
Request feedback to improve services.
d. Legal & Security
Comply with legal obligations.
Detect fraud or unauthorized activity.
Protect our property, safety, and rights.
3. SMS Terms & Conditions
By providing your mobile number and opting in, you agree to receive SMS messages from KH Trucking LLC for service-related purposes.
SMS Consent & Communication
Phone numbers obtained for SMS communication are not shared with third parties or affiliates for marketing purposes.
Message Frequency & Costs
Frequency varies (typically up to 2 messages per week).
Message and data rates may apply.
Opt-In Methods
You may opt-in by submitting a form on our website and checking the SMS consent checkbox.
