KH Trucking LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS notifications. Please read this policy carefully to understand how we handle your information.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
We may collect the following personal details:
Contact Information: Name, email address, phone number, and mailing address.
Business Information: Company name, shipping/receiving details, and associated contacts.
Billing Information: Payment details, including credit/debit card numbers and billing addresses (if applicable).
b. Automated Information
We automatically collect:
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Information on how you interact with our website, including visited pages, time spent, and clicked links.
Cookies and Tracking: Data collected through cookies, pixels, or other tracking technologies to enhance user experience and analytics.
c. SMS Communication Information
We collect:
Phone numbers provided for SMS notifications.
User responses or interactions with SMS services (e.g., STOP or HELP messages).
d. Additional Information
We may also collect:
Feedback or surveys related to our services.
Information from third-party integrations (e.g., logistics platforms or partners).
2. How We Use Your Information
We use your information to:
a. Provide and Enhance Services
Schedule and manage load pickups and deliveries.
Send updates regarding ongoing or scheduled loads.
Process payments and manage transactions.
Improve website functionality and service offerings.
b. SMS Notifications
Send reminders about upcoming shipments.
Provide real-time updates about loads in transit.
Notify you of scheduling changes or emergencies.
Note: Messaging frequency may vary based on your service usage. Standard message and data rates may apply.
c. Marketing and Communication
Send promotional messages and offers (where permitted by law).
Respond to customer inquiries or requests.
Solicit feedback to improve our services.
d. Legal Compliance and Protection
Comply with applicable laws and regulations.
Detect and prevent fraudulent or unauthorized activities.
Protect our rights, property, and safety.
3. SMS Notifications
By subscribing to SMS notifications, you agree to receive messages about load pickups, reminders, updates regarding ongoing or scheduled loads, and other service-related notifications.
Terms for SMS Messages
Message Frequency: Messaging frequency may vary based on your interaction with us.
Charges: Standard message and data rates apply, as determined by your mobile carrier.
Opt-Out: To stop receiving SMS messages, text STOP to the number you received our message from. You may receive one confirmation message after opting out.
For Assistance: Text HELP to the number you received our message from, or visit our website.
We do not sell or rent your personal information. However, we may share it under the following circumstances:
a. With Service Providers
Third-party vendors providing services such as SMS communication platforms, payment processing, or analytics.
b. For Legal Compliance
To comply with applicable laws, regulations, or legal processes.
To protect our legal rights, prevent harm, or enforce our terms.
c. During Business Transfers
In the event of a merger, sale, or acquisition of our business.
d. With Your Consent
When you explicitly consent to sharing your information.
5. Data Retention and Security
Retention
We retain your information only as long as necessary to:
Provide services.
Comply with legal obligations.
Resolve disputes or enforce agreements.
Security
We use industry-standard security measures to protect your data. However, no transmission method (e.g., internet or SMS) is entirely secure.
6. Your Rights
You have the following rights regarding your personal information:
Access and Update
Request access to or corrections of your information.
Contact us for any updates to your personal details.
Opt-Out
Opt out of marketing emails by clicking the “unsubscribe” link.
Stop receiving SMS messages by texting STOP as outlined above.
Cookies
Manage cookie settings through your browser preferences.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Request to know what personal information we collect and how it is used.
Request deletion of your personal information (subject to legal exceptions).
7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Continued use of our services indicates your acceptance of the revised policy.
10. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device to enhance user experience and functionality.
Types of Cookies We Use
Essential Cookies: Necessary for website operation.
Performance Cookies: Track user interaction for analytics.
Marketing Cookies: Used for promotional activities.
Managing Cookies
You can manage or disable cookies in your browser settings.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
